Job Details

MUSCOGEE (CREEK) NATION

Seeking a FINANCIAL APPLICATIONS SUPPORT ANALYST

General Summary: Under the direction of the Financial Systems Director, the Applications Support Analyst provides essential first-level technical assistance to end users within the

Finance Department, as well as departments across the Muscogee (Creek) Nation, that utilize the Munis ERP system. The role includes diagnosing and resolving hardware, software, and finance-specific application issues, supporting enterprise processes within Munis, and ensuring users across the organization receive timely and accurate support.

Principal Duties and Responsibilities:

Key Responsibilities

1. Technical Support:

• Provide first-level support for hardware, software, financial systems, and Munis ERP modules used by departments across the Muscogee (Creek) Nation.
• Support cross-departmental workflows and ensure consistent functionality for enterprise-wide Munis processes.

2. Troubleshooting:

• Diagnose and troubleshoot technical problems related to finance systems, ensuring minimal disruption to financial operations.
• Implement solutions to resolve technical issues, including software glitches, system errors, and connectivity problems.

3. User Assistance:

• Provide assistance, configuration support, and training on Munis ERP tools to staff in Finance and other Muscogee (Creek) Nation departments.
• Ensure users across the Nation understand and effectively utilize Munis features and related systems.

4. Documentation:

• Log and track all support requests and maintain accurate records of incidents and resolutions.

5. Communication:

• Maintain clear and effective communication with departments, keeping them informed of the status of their support requests and any ongoing issues.
• Maintain a high level of professionalism and responsiveness when assisting

users from diverse departments.

6. Security and Compliance:

• Implement and maintain security measures to protect finance applications and data from unauthorized access and breaches.
• Ensure finance systems and processes comply with data protection regulations and organizational policies.

7. Additional Tasks:

• Perform additional tasks and responsibilities as assigned by management to support the overall financial operations of the organization

Minimum Requirements:

Education

• High School Diploma or equivalent

Experience

• 1— 2 years of hands-on experience in a help desk or technical support role

Skills

• Technical Proficiency: Ability to troubleshoot hardware, software, and basic networking issues; familiarity with operating systems and financial application environments.
• Customer Service: Strong communication skills with the ability to explain technical concepts to non-technical users.
• Problem Solving: Strong analytical and problem-solving abilities; able to remain calm and effective under pressure.
• Time Management: Capable of prioritizing multiple tasks and support requests.
• Attention to Detail: Accurate documentation and careful analysis of issues.

Must have a valid Oklahoma driver's license.

Preferred Requirements:

Associate or bachelor's Degree (Preferred): a degree in Information Technology, Computer Science, or a related field. Additional relevant certifications or technical training preferred, not required.

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Muscogee (Creek) and Indian Preference