Job Details

Our client s seeking a Call Center Customer Service Professional to join their team. As a Call Center Customer Service Professional, you will be part of a dynamic team supporting customer inquiries and resolutions. The ideal candidate will have strong communication skills, excellent problem-solving abilities, and a customer-focused mindset, which will align successfully in the organization. Job Title: Call Center Customer Service Professional Location: Cary, NC (Hybrid) Pay Range: 45-48 Pay Rate W2 What's the Job? Field incoming service calls from customers to perform initial diagnosis and take actions to correct problems. Place outbound calls to internal and external customers as required to obtain immediate resolution and provide additional guidance. Enlist management personnel, support, or repair organizations as necessary to facilitate trouble resolution. Provide information to the customer regarding the current status or resolution of their inquiries. Utilize on-the-job training to improve processes and enhance customer service delivery. What's Needed? Strong customer service skills with a focus on accurate, timely, and honest communication. Ability to retain knowledge and take notes effectively during training and on-the-job experiences. Technical troubleshooting experience is a plus, but not required. Confidence in communicating with customers, especially in challenging situations. Willingness to work any of the three shifts, including weekends and holidays as needed. What's in it for me? Opportunity for professional growth and development through extensive on-the-job training. Work in a supportive and collaborative team environment. Gain valuable experience in a leading customer service role. Hybrid work model allowing flexibility with in-office and remote work. Potential for long-term career advancement within the organization. Upon completion of waiting period consultants are eligible for: Medical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account Health Flexible Spending Account Dependent Care Flexible Spending Account Supplemental Life Insurance Short Term and Long Term Disability Insurance Business Travel Insurance 401(k), Plus Match Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.aa415a4b-8b21-40fc-a65c-70d2b25ca29a